Frequently Asked Questions
Everything you need to know about your April’s Aquarium Vancouver order.
What is the processing time for new orders?
Most orders are processed within 1-2 business days. During seasonal collection launches, processing may take up to 4 business days before your items are shipped.
Do you offer international shipping from Vancouver?
Yes, we ship worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any applicable customs duties.
What is your return policy for apparel?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition pieces may be final sale.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How do I ensure I select the correct size?
We provide a detailed size guide on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific measurements.